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The Ultimate UK Renter's Guide: 5 Red Flags to Avoid Rental Scams

The Ultimate UK Renter's Guide: 5 Red Flags to Avoid Rental Scams

The Ultimate UK Renter's Guide: 5 Red Flags to Avoid Rental Scams Finding a place to rent in the UK can be a challenging experience, …

August 31, 2025
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AI Scam Detector

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AI Rental Contract Analyzer

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Rent Declaration Check

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AI Disrepair & Maintenance Tracker

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AI Tenant Legal Companion

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RoomTo.live – Privacy Policy

Last updated: 31-08-2025

RoomTo.live (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform.

1. Information We Collect

We may collect the following information from you:

  • Account Data: Name (or alias), email, phone number, password.
  • Profile Data: Age, budget, preferences, lifestyle tags, house rules, bio, uploaded photos (for roommate profiles).
  • Service Data: Inputs provided to our tools (e.g., rent amount, contract text, complaint text, uploaded property photos/videos).
  • Cookies & Analytics: Necessary cookies (login/session), optional cookies (performance, personalization).
  • Technical Data: IP address, browser type, device type, location (postcode if entered).

2. How We Use Your Data

We process your data to:

  • Provide our services (Rent Checker, Scam Detector, Roommate Finder, Complaint Submission, Contract Analyzer, Rent Declaration Check, AI Disrepair Tracker, AI Legal Companion).
  • Match you with potential roommates based on preferences.
  • Generate AI-powered insights, summaries, and letters.
  • Maintain safety features (fraud detection, reporting, moderation).
  • Improve our platform through analytics and feedback.
  • Manage subscriptions and billing (Pro users).

3. AI Processing (OpenAI API)

Some services rely on OpenAI’s API for AI-powered outputs.

  • When you submit inputs (e.g., contract text, complaint draft, legal question), relevant text is sent securely to OpenAI for processing.
  • OpenAI processes the input to generate structured outputs (JSON).
  • We do not share your identity with OpenAI.
  • Results are stored in our database linked to your account for history and service tracking.

⚠️ Important: AI outputs are educational guidance only and must be reviewed by you before acting. They are not legal or financial advice.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: To deliver services you request.
  • Consent: For cookies, optional data, and email marketing.
  • Legitimate Interest: To improve services, ensure safety, prevent fraud.
  • Legal Obligation: To comply with UK law (e.g., fraud reporting).

5. Data Storage & Security

All personal data is stored securely in Render DB (UK-hosted, encrypted storage). Profile photos and uploads are securely stored with unique file paths. We implement encryption, firewalls, and access controls. We do not sell or rent your personal data to third parties.

6. Data Retention

Account data is retained while your account is active. Service history (AI outputs) is retained to provide ongoing insights, unless deleted by you. You may request account deletion at any time.

7. Sharing Data

We may share data only with:

  • OpenAI API (for AI processing).
  • Payment processors (for Pro subscriptions).
  • Legal authorities (if required by law).

We never share your personal data with advertisers.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your data.
  • Request correction or deletion.
  • Withdraw consent for optional cookies or marketing.
  • Port your data to another service.
  • Object to certain processing.

To exercise rights, email privacy@roomtolive.com.

9. Cookies

Necessary Cookies: Required for login, session security, services.

Optional Cookies: Analytics, personalization, service improvements. Cookie preferences are saved in your account and can be changed anytime.

10. Children’s Privacy

Our platform is not intended for children under 16 years old. Users under 18 must have parental/guardian consent.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, with notice for significant changes.

12. Contact Us

For questions or concerns: 📧 privacy@roomtolive.com 📞 +44 20 1234 5678 🏢 85 Portland Street, London, UK

⚠️ By using RoomTo.live, you acknowledge you have read and understood this Privacy Policy.

RoomTo.live – Terms & Conditions

Last updated: 31-08-2025

Welcome to RoomTo.live (“we,” “us,” “our”). By using our platform, you agree to these Terms & Conditions. Please read them carefully.

1. Who We Are

RoomTo.live is a UK-based digital platform that provides renters with tools, insights, and AI-powered services to make renting more fair, transparent, and safe.

Our services include:

  • Rent Checker
  • AI Scam Detector
  • AI Roommate Finder
  • Complaint Submission
  • Contract Analyzer
  • Rent Declaration Check
  • AI Disrepair & Maintenance Tracker (new)
  • AI Tenant Legal Companion (new)

⚠️ Important Disclaimer: Our tools provide guidance and educational insights only. They are not legal, financial, or professional advice. You should always seek qualified professional advice for serious matters.

2. Eligibility & User Accounts

You must be 16 years or older to use our platform. Users under 18 require parental/guardian consent. You must provide accurate information when creating your account (e.g., profile, roommate preferences). Accounts are personal and non-transferable.

3. Subscription Plans

  • Free Plan: Access to limited usage of services.
  • Pro Plan (£8.99/month): Unlimited use, premium features (saved searches, AI letters, extended chat, legal log, etc.).
  • Business Plan: API access and bulk tools.

During Beta, all features are unlocked for free. Subscriptions may change in future with notice.

4. Services Usage

  • Rent Checker: Provides estimates of local rent prices based on available data and AI analysis. Figures are indicative only.
  • AI Scam Detector: Analyzes listings for common fraud risks. Always verify independently.
  • AI Roommate Finder: Matches users based on lifestyle, budget, and preferences. We do not guarantee compatibility or safety of any user.
  • Complaint Submission: Drafts complaint letters for councils. You are responsible for final review and submission.
  • Contract Analyzer: Provides AI analysis of tenancy agreements. Not legal advice.
  • Rent Declaration Check: Compares rent/council tax declarations. Indicative only.
  • AI Disrepair & Maintenance Tracker: Helps identify and track property issues. Estimates are AI-generated; landlord/contractor verification is required.
  • AI Tenant Legal Companion: Provides plain-English summaries of tenant rights. Draft letters (Pro only) are for guidance and must be reviewed before use.

5. Data, Privacy & Security

We comply with UK GDPR. Your data (inputs, profile, uploads) are stored securely in our UK-hosted database. AI services use OpenAI API to process some requests. Your data may be processed by OpenAI for generating results. We do not sell your data. You can request deletion of your data at any time.

6. Cookies & Tracking

We use cookies to improve your experience:

  • Necessary cookies: Required for login, session security, services.
  • Optional cookies: Analytics, personalization, and performance tracking.

When you visit our site: A cookie consent pop-up appears with: ✅ Accept All ⚙️ Accept Necessary Only (or toggle individual cookies) Your choice is saved to your account in our backend and applied across sessions. You can update cookie preferences anytime under Settings.

7. Safety & Trust

Profile Verification: Email + phone required. ID upload optional. AI Filters: We scan for fraud/scams and unsafe content. Report/Block: Users can report or block others. Moderation: We reserve the right to remove harmful content.

8. Liability

We provide tools “as is” without warranty of accuracy. We are not liable for any financial loss, tenancy disputes, or damages arising from use. Users are responsible for verifying AI outputs before acting.

9. Age & Accessibility

Minimum age: 16. The platform is mobile-first, WCAG AA accessible.

10. Governing Law

These Terms are governed by UK law. Disputes shall be resolved in the courts of England & Wales.

11. Contact Us

For questions or support: 📧 privacy@roomtolive.com 📞 +44 20 1234 5678 🏢 85 Portland Street, London, UK

⚠️ By using RoomTo.live, you acknowledge you have read and understood this Privacy Policy.